Computer trouble? We make house calls.
Friendly, local tech help for homes, businesses and churches — at your door, on your screen, or picked up and returned. Open Mon–Fri 7 am – 6 pm, with weekends and after hours by appointment or emergency.
Three ways to get help. Pick what fits your day.
However we work, you get the same person, the same honest advice, and a straight answer on cost before we start.
We come to you
A technician at your home or office, on your schedule — weekdays 7 am to 6 pm, weekends and after hours by appointment or emergency.
We log in securely
Most software problems fixed over the internet while you watch. No waiting, no travel.
We take it away
We collect your device, fix it in our workshop at a locked-in rate, and bring it back.
TVs repaired every year. Yours could be next.
Dark screen, no power, flickering, lines across the picture? We fix every brand, right in your living room — no hauling a 65-inch set anywhere. Most failures are a single board or backlight, a repair that costs far less than a new TV.
One call covers it.
Computer Repair
PC or Mac, new or old — diagnosed and fixed at your home or office.
TV Repair
In-home TV repair, all brands — over 500 fixed every year.
Remote Support
Software problems fixed over the internet — often within the hour.
Pick-Up & Delivery
We collect your device, fix it in our shop, and bring it back.
Data Recovery
Lost files on a dead drive? We recover what most can't.
Business IT & Maintenance Plans
Monthly plans that stop problems before they cost you a workday.
Networking & Wi-Fi
UniFi and TP-Link Omada networks, designed and installed right.
Security Cameras & AI Surveillance
UniFi Protect and custom AI camera systems — no monthly fees.
Private AI for Business
Self-hosted AI models, set up on your hardware and trained for your team.
Websites, Hosting & Email
New sites, upkeep, hosting and professional email — one local team.
Custom Software Development
Apps and tools built around how your business actually works.
3D Printers: Sales, Setup & Repair
The right printer, set up properly — and fixed when it acts up.
Home Assistant & Smart Home
A smart home that works together — privately, with no cloud lock-in.
Custom-Built PCs
Machines built for you — not pulled off a big-box shelf.
Church Media & Livestreaming
Livestreams, ProPresenter and online giving — set up and supported.
Media Conversion
VHS, cassettes, vinyl and DVDs saved to digital before they fade.
Training & Tutoring
Patient, one-on-one lessons for every comfort level.
Don't see your problem?
If it plugs in or logs on, ask us. Odds are we've fixed it before. →
Wi-Fi that reaches every corner. Networks that don't drop.
We design, install and manage professional networks on two platforms we trust — and help you pick the one that fits your space and budget. Either way, you get one dashboard, real security, and no consumer-router headaches.
UniFi
The premium, all-in-one ecosystem. Gateways, switches, Wi-Fi and cameras all managed from a single app, with no license fees.
TP-Link Omada
Business-grade networking at a friendlier price. Centrally managed access points, switches and routers that scale from one shop to several locations.
Smart cameras. Zero monthly fees.
Most camera systems charge a subscription to unlock "smart" alerts and keep your footage in someone else's cloud. Ours don't. AI detection runs on hardware you own, video stays on your property, and you pay once.
UniFi Protect
Polished cameras, doorbells and an app your whole family can use. We design the layout, run the cable, and set up the console so it just works.
Custom AI Security
A private, fully local AI system built on Frigate and a Mac mini. Works with most existing IP cameras and gives you total control over what's detected and recorded.
Your own AI. On your hardware. Trained on your business.
Your team is already pasting customer emails, contracts and spreadsheets into public chatbots. Every one of those prompts leaves your building. We build private, self-hosted AI that gives your staff the same superpowers — without sending a single word to anyone else's servers.
We pick the right models, set up the hardware, connect it to your documents, and teach your people to use it well. You own all of it.
Why self-hosted beats the cloud subscription
Cloud AI is rented. Private AI is owned. For most small and mid-sized businesses, that difference shows up fast.
How we set it up
Find the wins
We sit down with your team, learn where time is wasted, and identify which tasks AI can safely take off your plate.
Hardware & models
We spec and install the right machine — a Mac Studio, Mac mini or Lenovo ThinkStation — and set up proven open models like Llama, Qwen and Mistral.
Teach it your business
We connect the AI to your files and systems so it answers from your documents, and fine-tune models on your data when it makes sense.
Get everyone using it
Hands-on workshops for staff, a simple AI-use policy, and ongoing support and model updates as the technology improves.
AI training for your staff
Not ready for your own server? Start with people. We run practical, plain-English workshops on using AI tools safely and effectively — on-site at your office or remote.
Buy it, set it up, keep it printing.
Whether it's your first printer or your fifth, we help you pick the right machine, get it calibrated and printing clean, and fix it when it starts clogging, warping or failing halfway through.
Grandma's desktop to the studio workstation.
Upstate Computer Medic is old-fashioned service with a personal touch. No job is too big or too small — and you'll never be talked down to or upsold.
"All parts should go together without forcing… If you can't get them together again, there must be a reason. By all means, do not use a hammer."
Let's get you back up and running.
Call or text now — free estimate over the phone.